Not for direct submission
Merchant Review Copy
- ✓ Completeness review
- ✓ Missing or limited evidence
- ✓ Operator findings
- ✓ Merchant corrections
- ✓ Clearly marked review-only pages
First 3 qualified pilot cases are free in exchange for honest feedback.
Turn scattered chargeback evidence into one clear submission packet.
Send the available order records, payment context, tracking and customer communications. The evidence is reviewed, organized into a dated timeline, and delivered as one structured PDF for your final review and submission.
No outcome guarantee. You review and submit the packet yourself.
Chargeback Evidence Packet
by SignalCards
Fully synthetic sample · No real merchant, customer, transaction or outcome.
Before / after
From disconnected records to a reviewable document.
Input
- —Scattered screenshots
- —Order records
- —Carrier documents
- —Payment-result statuses
- —Customer messages
Organized output
- ✓Reason-specific evidence review
- ✓Missing-evidence findings
- ✓Dated factual timeline
- ✓Merchant Review Copy
- ✓Final Submission Packet
What you receive
Two files with two different jobs.
Internal review guidance stays separate from the factual packet you may choose to submit.
Merchant-controlled submission
Submission Packet
- ✓ Factual case summary
- ✓ Dated timeline
- ✓ Selected evidence
- ✓ Relevance of each record
- ✓ Evidence index
- ✓ Original PDF appendix
- ✓ No internal operator notes
Approved synthetic sample
See the complete format before you apply.
This sample is fully synthetic: no real merchant, customer, transaction or evidence. It demonstrates the format and process only and does not demonstrate a real chargeback outcome.
The complete Merchant Review PDF is not published during the initial pilot.
Not just a generic response
The work is tied to the records and dispute reason.
Reason-specific checklist
The available records are reviewed against the evidence categories relevant to the dispute reason.
Gap identification
Missing or limited evidence is surfaced for merchant review instead of being hidden.
Chronology reconstruction
Dates and documented events are organized into a factual sequence.
Exhibit assembly
Captions, relevance, index and original PDF pages are assembled into the final files.
Process
A controlled six-step workflow.
- STEP 1
Submit the short qualification form.
- STEP 2
The case is accepted or declined based on reason, amount, deadline and available evidence.
- STEP 3
Accepted merchants receive private instructions for transferring evidence.
- STEP 4
The Merchant Review Copy is prepared and sent for factual corrections.
- STEP 5
The verified Submission Packet is delivered.
- STEP 6
The merchant submits it manually.
Eligibility
A narrow pilot for cases with time and usable records.
Best fit
- Shopify merchant with an open dispute
- Normally at least 200 USD; preferably 300 USD or more
- Fraud/unrecognized or item-not-received dispute
- At least 72 hours before the response deadline
- Useful supporting records available
- Merchant willing to review and submit manually
Normally not accepted
- Expired or imminently expiring cases
- Paid service for disputes below 150 USD
- Almost no evidence
- Requests for guaranteed outcomes
- Requests for the operator to log into Shopify or submit
- Unsupported or legally sensitive allegations requiring specialist advice
Pilot offer
First 3 accepted cases: free.
In exchange for honest operational feedback. A testimonial is optional, and a positive testimonial is never required.
Planned one-time pilot price after those cases
49 USD
No outcome is guaranteed. The merchant remains responsible for factual review, the decision to proceed and final submission. No payment is collected through this site.
FAQ
Straight answers before you apply.
What types of disputes are supported?
The initial pilot is designed for fraud or unrecognized transaction disputes and item-not-received disputes. Other reasons require manual review and may be declined.
Does this guarantee I will win?
No. Outcomes depend on the facts, available records, issuer review, deadlines and other factors. The service makes no outcome guarantee or win-rate claim.
Do you submit the dispute for me?
No. You review the facts, decide whether to proceed and submit the verified packet yourself through your normal dispute channel.
What evidence will I need?
Useful records may include the order confirmation, authorization context, AVS/CVV result statuses, fulfillment records, tracking, delivery confirmation, customer messages, policies and relevant previous order history.
Is this an automated AI service?
No. The pilot is a human-reviewed concierge service. The work applies a reason-specific checklist to the records you provide, reconstructs the chronology and organizes the exhibits. Software may assist document production, but conclusions are not generated automatically.
Do I need to share my Shopify password?
No. Never share your Shopify password or login credentials. The operator will not log into your store or submit the dispute on your behalf.
What happens after I apply?
We review the reason, amount, response deadline and records you say are available. If the case is accepted, you receive separate private instructions for transferring evidence. Do not send documents through this public form.
Why is the first pilot free?
The first three accepted cases are free so the workflow can be evaluated through honest operational feedback. A testimonial is optional and positive feedback is never required.
What happens to the information I submit?
The public site collects qualification information only. It is used to evaluate and respond to your request, is not sold and is not stored in a site database. Accepted cases receive separate private evidence-transfer instructions.
Apply
Request a free pilot packet review.
This form collects qualification information only. Do not send evidence files until you receive private instructions.