Before you print
In-app review
- ✓ Evidence checklist by dispute reason
- ✓ Missing or unconfirmed evidence
- ✓ Where each fact came from
- ✓ Your corrections and confirmations
- ✓ Four required review acknowledgements
Free on the Shopify App Store
Organize item-not-received chargeback evidence into one clear submission packet.
SignalCards Evidence is an embedded Shopify Admin app for item-not-received disputes. It reads the order, payment, refund and fulfillment records already in your store, asks you to confirm what only you can know, and organizes everything into a dated timeline that separates what is established from what is missing.
Generate your evidence pack during your guided review.
No outcome guarantee. You review and submit the pack yourself.
SignalCards Evidence
Item not received
Fully synthetic sample · No real merchant, customer, transaction or outcome.
Before / after
From disconnected records to a reviewable document.
Case sources
- —Shopify order record
- —Payment and refund records
- —Fulfillment and tracking references
- —Merchant confirmations
- —References to external artifacts you hold
Organized output
- ✓Item-not-received evidence checklist
- ✓Missing and unconfirmed evidence
- ✓Dated factual timeline
- ✓Source and provenance references
- ✓Human-reviewed printable HTML
What you receive
Review first, then print.
The app separates what you still need to check from the factual pack you may choose to submit.
Merchant-controlled submission
Printable evidence pack
- ✓ Factual case summary
- ✓ Dated timeline
- ✓ Evidence checklist with sources
- ✓ Gaps stated plainly, not hidden
- ✓ Human-review record
- ✓ Printable from your browser
Available, unconfirmed and missing describe the evidence in the SignalCards case. They do not certify that every item required by a card network, processor or issuer has been satisfied.
Approved synthetic sample
See the complete format.
This sample is fully synthetic: no real merchant, customer, transaction or evidence. It demonstrates the format and process only and does not demonstrate a real chargeback outcome.
This sample shows the pack format. The app generates your own pack from your Shopify records.
Not just a generic response
The work is tied to the records and dispute reason.
Reason-specific checklist
The app describes which case evidence is available, unconfirmed or missing without claiming card-network completeness.
Gap identification
Missing or limited evidence is surfaced for merchant review instead of being hidden.
Chronology reconstruction
Dates and documented events are organized into a factual sequence.
Source traceability
Stable fact identifiers distinguish Shopify records, merchant assertions and computed SignalCards analysis.
Process
A controlled workflow inside Shopify Admin.
- STEP 1
Open SignalCards Evidence from your Shopify Admin.
- STEP 2
Import the disputed order; its payment, refund and fulfillment records come with it.
- STEP 3
Create the case and confirm what only you can know.
- STEP 4
Generate the pack: checklist, sources, timeline, warnings and gaps.
- STEP 5
Complete the four human-review acknowledgements to unlock printable output.
- STEP 6
Print or save the pack and submit the dispute yourself.
Eligibility
A narrow first release for cases with usable records.
Best fit
- Shopify merchant with an open dispute
- An item-not-received dispute
- Time remaining before the response deadline
- Order, payment and fulfillment records in Shopify
- Any carrier or delivery reference you hold
- Merchant willing to review and submit manually
Not a fit
- Expired or imminently expiring cases
- Dispute reasons other than item not received
- Almost no evidence
- Expecting a guaranteed outcome
- Wanting someone else to submit for you
- Unsupported or legally sensitive allegations requiring specialist advice
Pricing
The first release is free.
No paid case, no usage fee, no commission and no subscription in this version.
No outcome is guaranteed. You remain responsible for factual review, the decision to proceed and final submission. No payment is collected through this site.
Working an item-not-received case now? Share the scenario or workflow feedback.
FAQ
Straight answers before you install.
How long does it take?
The evidence pack is generated in the app after you complete the case information and human-review steps. There is no separate wait for a manually delivered report. The total time depends on how complete your order, delivery, and communication records are.
What types of disputes are supported?
The current version supports item-not-received disputes only. Other dispute reasons are not supported in this release.
Does this guarantee I will win?
No. Outcomes depend on the facts, available records, issuer review, deadlines and other factors. SignalCards Evidence makes no outcome guarantee or win-rate claim.
Do you submit the dispute for me?
No. You review the facts, decide whether to proceed and submit the verified pack yourself through your normal dispute channel.
What does it cost?
The initial public release is free. There is no paid case, no usage fee and no subscription in this version.
What evidence will I need?
Useful records may include the order, payment and refund records already in Shopify, plus fulfillment and tracking references, any carrier delivery document you hold, and a non-identifying summary of customer communication.
Is this an automated AI service?
No. The app organizes the records you confirm and shows what is established, what is missing and what needs your confirmation. Nothing is submitted for you, and printable output stays locked until you complete four explicit human-review acknowledgements.
Do I need to share my Shopify password?
No. Never share your Shopify password or login credentials. SignalCards Evidence is an embedded Shopify Admin app that uses Shopify authentication, and it never logs in as you or submits a dispute on your behalf.
What happens to the information I submit?
This public site collects contact and case-context information only so SignalCards can respond to your request. It is not sold and is not stored in a site database. Do not send evidence files or customer details through this form.
Real-case feedback
Have an open item-not-received case?
SignalCards Evidence is available free on the Shopify App Store. If you want to share an eligible case scenario or practical workflow feedback, use this contact form. It collects contact and case-context information only. Do not send evidence files or customer details through it.